Refund and Returns Policy – shades on by Gallant

Shades On by Gallant

At Shades On by Gallant, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

Overview

Our return and exchange policy is valid for 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return, items must be:

Unused, unworn, and in original condition
With all tags intact
In original packaging

Non-Returnable Items

Certain items are not eligible for return or refund, including:

Sale or discounted items
Gift cards
Downloadable or digital products
Items that show signs of use, damage, or alteration not caused by us

Proof of Purchase

To complete your return, a valid receipt or proof of purchase is required.
Please do not send your purchase back to the manufacturer.

Partial Refunds (If Applicable)

Partial refunds may be granted in the following situations:

Items returned with visible signs of wear or use
Items missing original packaging, tags, or accessories
Items returned after the 30-day return window

Refunds

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved, the refund will be processed and credited back to your original method of payment within a few business days, depending on your bank or payment provider.

Late or Missing Refunds

If you haven’t received your refund yet:

Please recheck your bank account
Contact your credit card company (processing time may vary)
Contact your bank for further assistance

If you have completed these steps and still have not received your refund, please contact us at:
📧 support@shadesonbygallant.com

Sale Items

Only regular-priced items are eligible for refunds.
Sale or promotional items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us at:
📧 support@shadesonbygallant.com

Return address details will be shared by our support team after approval.

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a store credit once the return is approved.
If the item was not marked as a gift, the refund will be issued to the original purchaser.

Shipping Returns

Customers are responsible for return shipping costs.
Shipping charges are non-refundable and will be deducted from your refund if applicable.

We recommend using a trackable shipping service for returns, especially for higher-value items, as we cannot guarantee receipt of returned products.